REFUND POLICY

At Urban Elegance, your satisfaction is our top priority. We’ve created this return and refund policy to give you peace of mind and ensure a smooth, stress-free process if you ever need to send something back or request an exchange.

 

1. Simple Returns

You can return items within 30 days of receiving your order. If something doesn’t meet your expectations, just contact our support team to start the process.

 

2. Return Eligibility

All returned items must be in their original condition—unworn, unused, and with tags still attached. We reserve the right to review the condition of items before approving any refund or exchange.

 

3. How to Return

Getting started is easy. Simply email us at urbanelegance2026@gmail.com with your order details and reason for return. Our team will guide you step-by-step to ensure a smooth experience.

 

4. Refunds

Once we receive and inspect your return, your refund will be processed promptly. Refunds are issued to your original payment method or as store credit, depending on your preference.

 

5. Exchanges

Prefer an exchange instead? We’ll help you find an alternative item that’s a better match. Exchanges are subject to product availability.

 

6. Clear Communication

We believe in keeping things transparent. Our team will keep you updated throughout the return process, from the moment you reach out until your refund or exchange is completed.

 

7. Special Circumstances

If you have a unique situation, exceptions may be made. Please contact our customer service team, and we’ll do our best to find a fair solution.

 

At Urban Elegance, we aim to make every return and refund experience simple and customer-friendly. If you have any questions, please don’t hesitate to reach out to us at urbanelegance2026@gmail.com.

Thank you for shopping with Urban Elegance—your satisfaction is always our priority.